Refund Policy

Last updated: September 30, 2026

Refund Policy Overview

At PaymentSetu, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.

1. Subscription Fees

PaymentSetu operates on a subscription-based model. Subscription fees are charged in advance based on your selected plan and billing cycle (monthly or annual).

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Unavailability: If our service is completely unavailable for a continuous period exceeding 48 hours due to our fault
• Duplicate Charges: If you are charged multiple times for the same subscription period
• Billing Errors: If you are charged an incorrect amount due to our error
• Cancellation Within 7 Days: New subscriptions cancelled within 7 days of initial purchase may be eligible for a full refund, subject to verification

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Change of mind after the subscription period has started
• Failure to use the service due to user error or inability to integrate our API
• Technical issues on the user's side (server problems, network issues, etc.)
• Third-party service disruptions (payment provider outages, banking system issues)
• Violation of Terms of Service leading to account suspension or termination
• Subscription cancellations made after the 7-day grace period for new subscriptions
• Partial usage of subscription period

4. Refund Process

To request a refund, please follow these steps:

• Contact our support team at [email protected] or +91 91443 35543
• Provide your account email address and subscription details
• Clearly state the reason for your refund request
• Provide any relevant documentation or proof to support your request

All refund requests will be reviewed within 5-7 business days. We reserve the right to request additional information to process your refund request.

5. Refund Method and Timing

If your refund request is approved:

• Refunds will be processed to the original payment method used for the transaction
• Refund processing may take 7-14 business days to reflect in your account
• You will receive email confirmation once the refund has been processed
• For bank transfers, refunds may take additional time depending on your bank's processing times

6. Partial Refunds

In certain circumstances, we may offer partial refunds based on:

• Unused portion of the subscription period (calculated on a pro-rata basis)
• Service quality issues that do not warrant a full refund
• Mutually agreed resolution between PaymentSetu and the customer

7. Subscription Cancellation

Cancelling your subscription will:

• Stop automatic renewal at the end of your current billing period
• Allow you to continue using the service until the end of the paid period
• Not entitle you to a refund for the remaining period unless eligible under this policy

8. Disputes and Chargebacks

If you have a dispute regarding a charge, we encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly. Unjustified chargebacks may result in account suspension or termination.

9. Modifications to Refund Policy

PaymentSetu reserves the right to modify this Refund Policy at any time. Material changes will be communicated to users via email or through our service. Continued use of our services after such modifications constitutes acceptance of the updated policy.

10. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you believe you are entitled to a refund under consumer protection laws, please contact us to discuss your rights.

11. Contact Us

For questions about this Refund Policy or to request a refund, please contact us:

Email: [email protected]
Phone: +91 91443 35543
Response Time: We aim to respond to refund requests within 24-48 hours