Business Hours
Monday - Friday: 9:00 AM - 6:00 PM IST
Extended support available
Get in Touch
We're committed to providing exceptional customer support. Whether you have questions about our services, need technical assistance, or want to discuss how PaymentSetu can help your business, we're here to help.
How Can We Help?
- Technical Support: Get help with API integration, webhook configuration, and troubleshooting
- Account Management: Assistance with account setup, subscription management, and billing inquiries
- Sales Inquiries: Learn about our features, pricing plans, and how PaymentSetu can benefit your business
- General Questions: Any questions about our services, policies, or how we can assist you
Response Times
We aim to respond to all inquiries as quickly as possible:
- WhatsApp: Typically within a few minutes during business hours
- Email: Within 24 hours on business days
- Urgent Issues: For critical issues affecting your service, please contact us via WhatsApp for immediate assistance
Before Contacting Us
To help us assist you more efficiently, please have the following information ready:
- Your account email address or merchant name
- Description of the issue or question
- Relevant error messages or transaction IDs (if applicable)
- Steps you've already taken to resolve the issue