Last updated: September 30, 2026
1. Introduction
PaymentSetu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment verification services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and business details
- Payment Information: Bank account details and payment provider credentials (stored securely and encrypted)
- Transaction Data: Transaction records, QR codes generated, and payment verification logs
- Technical Information: IP address, browser type, device information, and usage patterns
- Communication Data: Records of correspondence when you contact us for support
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and verify transactions
- Send you service-related notifications and updates
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage patterns to improve user experience
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure storage of API keys and credentials (hashed when applicable)
- Regular security audits and updates
- Access controls limiting employee access to personal information
- Monitoring for unauthorized access and potential security breaches
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our platform (under strict confidentiality agreements)
- Payment Providers: With payment providers you connect to your account for transaction processing
- Legal Requirements: When required by law or to comply with legal processes
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Your Consent: When you explicitly authorize us to share information
6. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal and contractual obligations)
- Object to processing of your personal data
- Withdraw consent where processing is based on consent
- Data portability - receive your data in a structured format
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with security. You can control cookies through your browser settings, though this may affect service functionality.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction data may be retained for accounting and legal purposes as required by law.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +91 91443 35543